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Creating a custom holiday for day-of-year routing

If you're using the day-of-year routing feature to redirect call traffic, in Control Center you can create custom holidays that are unique to your business. Holidays only last one day. If you need to redirect calls for multiple or consecutive days during a single week use day-of-week routing.

To create a custom holiday for day-of-year routing:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Call Plan More Actions list, select Edit Call Plan.
Service Details for toll free service (showing editable call plan)
  1. From the Call Plan More Actions list, select Holidays.
  1. Click Add New.
  1. In the Holiday Name field, type a name for the holiday.
  1. In the Date field, type a date for the holiday (or click the calendar to select the date).
  1. Click Add.

    Control Center shows the new holiday in the list of custom holidays for the year.