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Creating a day-of-week routing plan

Do you want to redirect calls some days of the week, but not others? Maybe you'd like to direct incoming calls to an answering service over the weekend. You can use the day-of-week feature to send your call traffic to a different location on different days of the week. You can also update the routing plan as your business needs change.

To route call traffic based on the day of the week:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Call Plan More Actions list, select Edit Call Plan.
Service Details for toll free service (showing editable call plan)
  1. On the right of the global default (dark gray) bar, click the down arrow, then click Add New Feature.
  1. In the popup window, from the Select Feature list, select Day of Week, then click Submit.
  1. If the Confirm Feature ADD/Delete window appears, click Accept.
Service Details for toll free service (showing Day of Week Feature Details)
  1. In the Default Routing Type section, select the radio button for the routing type you want to use for the feature.
  1. From the Time Zone list, select a time zone for the routing plan.
  1. Click Add Rule. 

    From here, you're creating a rule to tell the system what to do when someone calls a specific phone number. For example, when customers call your toll-free number on Monday, they get routed to a designated phone number.
  1. Depending on what kind of number you want to route, in the Terminating Route Type section, do one of the following:

    • To add a dedicated trunk:

      1. Select the DED radio button.

      2. From the Primary Trunk list, select the trunk.
         
    • To add a switched ANI:

      1. Select the  SWI radio button.

      2. From the ANI list, select the terminating route.

        If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.

Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.

  1. Scroll down within the popup, in the Start Day list, type the day you want the routing plan to start.
  1. In the End Day list, select the day you want the routing plan to stop.
  1. Click Update.
  1. Click Save Changes (you may need to scroll down in the window).
  1. Select the date and time you want your changes to take effect, then click Submit.

Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.