Lumen help
Lumen creates potential tickets when we detect a possible problem on your network. Potential tickets remain open for 72 hours. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, Control Center automatically closes the potential ticket after 72 hours or you can dismiss it and Lumen closes the potential ticket.
To convert a potential ticket to a repair ticket:
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