For select services, Lumen creates potential repair tickets when we detect a possible problem on your network. Potential tickets remain open for 72 hours and are marked with a yellow flag next to the ticket ID. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, Control Center automatically closes the potential repair ticket after 72 hours or you can dismiss it and Lumen closes the potential ticket.
To view details for a potential repair ticket:
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