Lumen help
Voice Complete support
Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states enabling you to use SIP‑based services to maximize performance, enhance reliability, and simplify management without having to replace TDM technology.
Use Control Center to manage your Voice Complete service. From managing phone numbers, feature packs, and directory information to accessing reports for your service, everything you need is in Control Center.
Managing Voice Complete
Voice Complete reports
- Downloading a Voice Complete coverage report
- Viewing a busy‑hour report for Voice Complete
- Viewing call‑detail records for Voice Complete
- Viewing a call success rate report for Voice Complete
- Viewing a number‑inventory report for Voice Complete
- Viewing a trunk‑group utilization report for Voice Complete
- Viewing a CCP pool utilization report for Voice Complete
- Viewing CCP pool threshold metrics for Voice Complete
Voice Complete change requests
- Creating a change request for Voice Complete
- Adding a phone number to your Voice Complete service
- Porting a phone number to your Voice Complete service
- Changing the calling name for a Voice Complete phone number
- Adding or changing the directory listing for a Voice Complete phone number
- Adding the Mobility Feature Pack to a Voice Complete phone number
- Removing the Mobility Feature Pack from a Voice Complete phone number
- Adding encryption to a Voice Complete service
- Removing encryption from a Voice Complete service
- Viewing the status of a change request
- Updating information in a change request
- Closing a change request
Managing Voice Complete calling features
Voice Feature Management
Use the Voice Feature Management portal to manage Voice Complete calling features for phone numbers.
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