Lumen help
Using the Contact Center Supervisor Client dashboard, you can monitor detailed queue and agent statistics (historical).
To access and use the dashboard:
- From the top menu on the right, click Dashboard.
The dashboard opens in a new window with queue statistics on top. The agent statistics (the bottom area) won’t display until you select the queue(s) you want the agent’s statistics to show.
- To show the agents’ statistics in a queue, from the queue area in the Show Agents column (the last column), select the checkbox for each queue you want agent statistics to show.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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