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Adding a speed dial directory contact

Using the Contact Center Client, you can add contacts to your speed dial directory and assign speed dial numbers to make calling a contact go faster.

To add a speed dial directory contact:

  1. From the Contacts pane, click Edit (the pencil icon next to Speed Dial).
voip contact center contacts pane speed dial add contact
  1. To add a contact, click Add. 

    A new line appears below the other speed dial contacts.
  1. To assign a speed dial code for the contact, from the Code column, select a speed dial number from the Code list.
voip contact center contacts pane select speed dial number
  1. In the Phone Number field, type the contact’s phone number, then press enter on your keyboard.
  1. In the Description field, type the contact’s name or another short description, then press enter on your keyboard.

    The contact is now listed in your speed dial directory and you can use the speed dial code to dial the contact.