Lumen help
After you’ve added a speed dial contact to the speed dial directory, you can call the contact using the contact’s speed dial number.
To call a speed dial directory contact:
- To find the contact, from the Contacts pane, click the green arrow pointing up (next to Speed Dial) to expand the speed dial directory,
- When you find the contact, click on the record.
- To place a call, click CALL.
The call details display in the Call Console pane.
- When your desk phone rings, answer the call with your handset, speakerphone, or headset.
- To end the call, click END.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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