Lumen help
As a supervisor you can change an agent’s automatic call distributor (ACD) status (state) if the agent is away or too busy to change the status.
To change an ACD status for an agent:
- To find the agent, from the Contacts pane, click the green arrow pointing up next to Agents.
- Click on the agent’s name.
- Click the ACD button.
- From the ACD status list, select the status you want for the agent.
The agent’s status immediately changes in the Contact Center Supervisor Client, Agent Client, and on the agent’s desk phone.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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