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You can join or unjoin a queue if your organization’s administrator gave you permissions to set this function in the Contact Center Client. If you try to select or deselect the queues to join or unjoin and the Client doesn’t allow you to select a queue, you don’t have permissions to choose your queue membership. You can also set your status within a queue to indicate whether you're available to take calls.
To join a queue:
- From the top-right menu on the Contact Center Client's main page, click Settings.
- Click the Application tab.
- Select the checkbox next to each queue you want to join.
Note: To unjoin a queue, clear the checkbox next to the queue.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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