Lumen help
If you’re on a call with someone with an emergency, you can use the Contact Center Agent Client to quickly call a supervisor.
To make an emergency call to a supervisor:
- From the Contacts pane, click the Emergency call to supervisor icon (the gray silhouette with two red arrows pointing up—next to Supervisors).
- When your desk phone rings to initiate the emergency call to your supervisor, pick up your handset, speakerphone, or headset.
When the supervisor answers, the caller with the emergency joins the call with you and the supervisor.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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