Lumen help
After you select the queues you want to monitor, you can choose to view (or not view) a queue’s statistics such as active calls waiting in a queue. By default, after you select to monitor a queue, the queue’s statistics show in the Queued Calls pane.
To select queues for the Queued Calls pane:
- On the header bar for the Queued Calls pane, click Options (the wrench and screwdriver icon).
- From the Options list, click View.
A list with the queues you monitor will show. A checkmark next to a queue indicates the queue’s statistics show in the Queued Calls pane. If a queue is listed but doesn’t have a checkmark next to its name, this means the statistics won’t show in the Queued Calls pane.
- From the queues list, click on each queue you want to view in the pane.
The queues you select now show a checkmark next to the name.
- To not view a queue’s statistics, click on the queue that has a checkmark next to it.
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Contact Center Client
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