Lumen help
You can turn on the Do Not Disturb feature (DND) to send callers directly to voicemail when you're in a meeting, working and you don't want to be interrupted, going to lunch, going home at the end of the day, or otherwise unavailable to take calls. You can also forward calls to another number as needed.
When DND is on, callers are sent directly to voicemail and have the option to leave you a message. If your profile is set up with an escape-to-operator option, callers can press 0 and they will be redirected to another person. When DND is on, your phone will not ring.
To turn DND on:
When DND is off, your phone will ring as normal.
To turn DND off:
Learn more about
Contact Center Client
Top Contact Center Client articles