Lumen help
If you no longer need to group active calls by priority in the queues you monitor, you can turn this setting off.
To ungroup queued calls by priority:
- From the header bar on the Queued Calls pane, click Options (the wrench and screwdriver icon).
- From the Options list, select Group, then deselect Group by Priority.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
