Lumen help
You can use online order forms (OLOFs) to submit service orders to Lumen. Select the type of OLOF you need for the order type or port type you want to submit.
You can save an OLOF to complete later; it's easy to troubleshoot most common problems with submitting an OLOF.
OLOF | Order type or port type | Additional information |
Collocation | Order Type:
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Lumen Telco-Colocation service offers IXC IP and transport customers the option to lease space in a Lumen point of presence (PoP) or a remote colocation (ROW) site. |
Eline | Order Type:
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E-Line uses Ethernet over MPLS over a non-oversubscribed DWDM network that combines the benefits of intelligent routing with the advantages of 100 percent committed bandwidth. |
IP Solutions | Port Type:
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IP Solutions is a globally available data solution comprised of a suite of Lumen (QCC) products built upon a standards-based MPLS (multi-protocol label switching) framework the Lumen AS-209 network, providing direct access to the Lumen Fiber Network. IP Solutions can be used to create multi node networks or provide Internet access. Outside of the Wholesale organization, Lumen refers to IP Solutions as IQ Networking. |
IP Voice LD or Toll Free | Select either one, or both:
(OLOF will add either or both sections, as selected) |
IP Voice 1+ Termination, Origination, and International Gateway provides a cost-effective way for service providers to terminate and originate phone calls worldwide while taking advantage of IP voice technology. add / change / disconnect IP Voice trunk groups for Termination and 8XX Origination add / change / disconnect IP Voice 8xx numbers add / change / remove 8xx features |
Private Line | Order Type:
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Private Line is a service utilized to carry voice, data, and video between geographically dispersed locations. It provides your customers with scalable, reliable, and secure transport via a direct channel from one location to another. |
TDM Voice Toll Free | Order Type:
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Formerly known as STFO Standard Toll Free Order form *TDM trunk groups only; for IP Voice/VOIP trunk groups and/or 8xx numbers, use the "IP Voice or Toll Free" OLOF (see above) |
TDM Voice LD | Order Type: DAL, DS1, DS3, OC3, OC12, OC48, OC192 |
Note: After you complete the Service Address Information section and click Validate Address, you may be presented with the message "Exact Service Address could not be found. Please select a location from the near match list." You can select one of the presented address options, or "Use address as entered."
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