Lumen help
Post-Submission Order Status provides CORE orders and milestone jobsteps for Dedicated batch, DTFO, and OLOF orders.
To use post-submission order status:
The simple search allows you to search for orders in multiple ways. Follow the steps in the procedure below to use the simple search functionality.
Click on any one of the options below to open a new search box. The search box will appear to the right of the screen you see below. This allows you to enter the specific criteria.
If you don’t exactly know the information of the search criteria you seek to find, use an asterisk (*) anywhere in the field as a wildcard to enhance your search. Example: *12345, 12345*
Advanced Search allows you to filter/search in multiple ways:
To use advanced search:
By default, Control Center shows the following columns:
You can customize your view by doing any of the following:
Note: Control Center keeps your settings until you clear your browser cache.
To view details for an order, click the hyperlink in the Parent Order ID column.
Control Center shows details for the order on two tabs: Order Details and Sales and Provisioning Orders. To scoll through details for all your orders, use the Previous and Next buttons at the bottom of the window.
The Order Details tab shows the parent order ID, order type, service type, status, status date, account name, account ID, and PON.
The Sales and Provisioning Orders tab contains two sections:
Note: You can sort the two sections using any of the columns.
A job step is a significant step Lumen makes in the process of completing your order. Use the table below to understand which job steps trigger an order status change in Control Center. For example, once the OVOE job step has closed in CORE, Control Center shows the status as Provisioning in Progress. That status stays the same until the next job step closes. If an order does not fall into one of the job steps below, it will remain at the previous job step/status.
CORE job step |
Control Center status |
Job step event |
OVOE |
Provisioning in Progess |
Closed |
SUPC |
Due Date Changed |
Closed |
ASRS |
Access Service Request Sent |
Closed |
LOAS |
Letter of Authorization Sent |
Closed |
IPAA |
IP Assigned |
Closed |
FOCR |
FOC Received (Wholesale) |
Closed |
DLRR |
Design Layout Received |
Closed |
LCNR |
Network Ready |
Closed |
SABC |
Service Accepted by Customer |
Closed |
CRAV |
Completed |
Closed |
TCDD |
Completed |
Closed |
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