Lumen help
You can use Control Center to track the progress of orders for Dedicated and Switched services, batch orders and online order forms, Switched 8XX porting requests, and more.
Preliminary order status
Preliminary Order Status includes order status for Switched batch, Dedicated batch, DTFO, View/Modify Call Plan, and OLOF orders.
Post-submission order status
Post-Submission Order Status provides CORE orders and milestone job steps for Dedicated Batch, DTFO and OLOF orders, and status of change billing address orders.
Service status
Service Status supports viewing status and information for toll free/8XX, ANI, and calling card services.
Online order forms and DTFO
Switched 8XX porting status
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Top 10 articles
- Signing in to Control Center
- Retrieving your username or password
- Creating a new user
- Adding accounts to an enterprise ID
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Editing a notification setting
- Paying an invoice online
- Viewing an invoice
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