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Preliminary Order Status will provide access to the submitted DTFO order form and list the fallout 8xx and their error messages. The successfully processed 8XX are also listed. The DTFO order should be available on the Preliminary Order Status page immediately after successfully submitting.
Note: DTFO orders can be found in Submitted, Saved, and Failed statuses. Failed status can occur when all 8XX on the order fail validation.
Post-Submission Order Status provides status dates for milestone jobsteps of the provisioning engineering orders.
Note: There can be a few hours delay between submitting a DTFO order and its appearance on the Post Submission Order Status page.
To view the status of a DTFO order:
You can also click the Advanced Search button, and apply Advanced Filtering Options.
Note: the Customize Columns icon (to the right of the column headers, shown below) will allow you to customize the columns that are displayed, and in what order they display:
Note: Columns will revert to default view after browser cache is cleared.
Post-Submission Order Status provides status dates for milestone jobsteps of the provisioning engineering orders.
Note: There can be a few hours delay between submitting a DTFO order and its appearance on the Post-Submission Order Status page.
Note: In Post-Submission Order Status, DTFO orders are Service Type 800, and the Order Type will reflect the Action of the DTFO order (New/Install [aka Add], Change or Disconnect).
DTFO orders will have the six-digit DTFO order ID (assigned when DTFO was submitted) in the Parent Order ID column. OLOF orders will display the Orion order ID in the Parent Order ID column.
If you know the DTFO order ID, you can “Search For” Parent Order ID.
Order Details tab:
Milestone jobsteps (example Service Accepted by Customer = SABC jobstep) are displayed along with their status date:
Note: We are currently unable to provide a list of 8XX numbers on each CORE order in Control Center, as was provided in RMC Order Status when reviewing the DTFO order’s Order Status Screen (magnifying glass icon). This is due to utilizing the existing Control Center Order Status that is now renamed Control Center Post-Submission Order Status. This existing functionality was not modified and does not provide the 8XX number on each sales/engineering order. Lumen can provide this information if it is required.
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