Lumen help
If the information for a speed dial contact changes, you can modify the entry in your speed dial directory. You can also delete contacts you no longer need.
To update a speed dial contact:
- From the Contacts pane, next to Speed Dial, click Edit (the pencil icon).
- From the speed dial list, click on the contact’s entry.
- To change the contact’s information, double-click on a field.
The field becomes editable.
- Edit the contact information.
- When you’re done making changes, press enter on your keyboard.
The contact’s information is updated in the speed dial directory.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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