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Use the Call Forwarding Always feature to forward incoming calls ringing to your direct line to a number you specify. It won't change your ACD status and you'll continue to get calls that come from the queue (if you're available). By default, the feature is turned on.
To forward incoming calls to a number different from your direct line, you'll need to turn Call Forwarding Always on.
To turn Call Forwarding Always on:
To resume calls ringing to your direct line, you'll need to turn Call Forwarding Always off.
To turn Call Forwarding Always off:
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