Lumen help
Use the Call Console pane in Receptionist Console to view the status of your current calls: calls on hold, incoming calls, and active calls.
To view the status of your current calls:
- In the Call Console pane, use the icons to see the status of your current calls:
- (a call on hold)
- (an active call)
- (an incoming call)
- (a call on hold)
- You can also do any of the following:
- To answer an incoming call while on a current call, click ANS.
The first call is automatically placed on hold.
- To resume a call on hold, click ANS next to the call details.
- To end a call, click END next to the call details.
- To transfer a call, click TXR next to the call details.
- To answer an incoming call while on a current call, click ANS.
Learn more about
Receptionist Console
Top Receptionist Console articles
- Turning Call Forwarding Always on and off
- Accessing Receptionist Console for the first time
- Viewing and using your call history
- Changing your password
- Exploring Receptionist Console
- Announcing a call before transferring in Receptionist Console
- Answering calls
- Conference calling from Receptionist Console
- Turning Do Not Disturb on and off
- Placing a call on hold and resuming a call
- Topics covered on this page:
