Lumen help
If you cover calls for other people in your office and have busy lamp fields programmed on your phone, you can see if a person is on a call based on the status icon next to their busy lamp field line.
Monitor the activities of the busy lamp field line by looking at the silhouette icon next to the extension number:
- silhouette icon only (no circle)—the monitored line is not in use (idle)
- silhouette icon with a red circle with a white line through it—the monitored line is in use (on a call)next to the extension number:
Note: If you want to compare the differences between shared call appearances with busy lamp fields, use this chart for a quick comparison of these features. Learn how to manage your busy lamp field line keys.
Learn more about your
VVX 300/400 series phone
Top articles about this phone
- Navigating around your phone
- Using applications on your phone
- Accessing your voicemail
- Forwarding calls
- Managing Busy Lamp fields
- Placing calls on hold and resuming held calls
- Using the function buttons on your phone
- Transferring callers directly to voicemail
- Conference calling
- Managing Shared Call Appearances
- Topics covered on this page:
