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VoIP call-detail reporting capabilities

Both the VoIP administrator portal and Control Center provide call-detail reporting capabilities. Learn more about the reporting options available and where to access them.

Report feature comparison

Reporting option VoIP Administrator portal Control Center
Assign descriptive names to phone numbers   X
Bill Analyst   X
Billed calls/cost included
   X
Busy hours reporting
 X X
Call detail report
 X X
Customizable invoices
   X
Daily reporting details
 X X
Exportable to CSV file   X
Exportable to PDF file   X
Exportable to XLS file X  
Exportable to XML file   X
Hosted VoIP to Hosted VoIP (on-net call detail)
 X  
Hourly reporting details X X
Monthly reporting details X X
Project account codes (PAC)/verified project account codes (VPAC)   X
Scheduling   X
Toll-free use   X
Weekly reporting details X X

Viewing reports in the VoIP Administrator portal

To view reports in the VoIP Administrator portal:

  1. Go to www.lumen.com/voip.

  2. Log in using your user ID and password.

  3. From the main menu, click Reports.

    View a sample VoIP portal report
Learn more about the VoIP portal

Viewing reports in Control Center

To view reports in Control Center:

  1. Go to www.lumen.com/login.

  2. Sign in using your username and password.

  3. Click Monitoring, click Voice Reports, then click Usage Analyst.

    Viewing a standard summary use report
    Creating a custom summary use report
    Viewing a standard detail use report
    Creating a custom detail use report
Learn more about Usage Analyst