Lumen help

Creating an order for Fiber+ Internet

Using Control Center, you can create an order for Lumen^® Fiber+ Internet service. Once you place your order, you can track its status online.

To create an order for Fiber+ Internet:

Click Shop, then click Marketplace.

Under Lumen^® Fiber+ Internet, click BUY NOW.

Control Center opens a new tab with Lumen^® Marketplace to start your Fiber+ Internet order.

In the Location Address field, start typing the address where you want service installed.

Marketplace filters the address list as your type.

Click CHECK AVAILABILITY.

Marketplace checks to see if service is available at the address.

If service is available, click CONTINUE.

Select the contract term and bandwidth for the service.

Based on your selections, Marketplace updates the Order Summary section on the right with estimated pricing for the service.

Select whether you want Lumen to provide a configured router or whether you will provide your own router, then click CONTINUE.

Select the number of static IP addresses you would like for the service—if any, then click CONTINUE. (Lumen includes one WAN IP address with your service, but you can add up to eight additional IP addresses. Learn more about public vs. private IP addresses)

Select whether you want to include Lumen^® Edge Protect with your service to help protect you from malicious websites, then click CONTINUE.

Fill in the contacts Lumen will work with to provision and install your service:
1. Fill in the name, phone numbers, email address, and contact preference for your primary onsite contact, then click SAVE.
2. In the Secondary Contact section, click ADD, fill in the contact information for your secondary contact, then click SAVE.
3. If you want to use your primary onsite contact as the technical contact, continue with step 12. Otherwise, click EDIT, fill in the contact information for your technical contact, then click SAVE.

Select the checkbox to acknowledge the Lumen privacy notice as it relates to the contacts you provided.

If you want to receive information about Lumen products and services, select the checkbox.

Click CONTINUE.

Use the fields to specify where at the address you want the equipment to be installed. (For example, you could specify that you want the equipment installed on floor 8 in suite 810.)

If you want Lumen to use your primary onsite contact to get access to the building and location where you want youe equipment installed, continue with step 17. Otherwise, click EDIT, fill in the contact information for your building contact, then click SAVE.

Click CONTINUE.

If you selected to rent a configured router from Lumen, select where you want Lumen to ship the router: to the installation address or to a different address. If you select Ship device to a different address, use the Shipping Address field to type and select the shipping address—including the business name, where applicable. (Wholesale customers: please inform your customer that Lumen is shipping the router to them so they can receive and store it at their location for the installation technician. If the end customer loses or misplaces the shipped router, you may be charged for a replacement router.)

If you want Lumen to use your primary onsite contact as the contact for shipping, continue with to step 20. Otherwise, click EDIT, fill in the contact information for your shipping contact, then click SAVE.

Use the Date and Time fields to select an appointment time for Lumen to install your service.

Do one of the following:
- If you want to add service for another location, click ADD ANOTHER LOCATION and repeat steps 4–20 for the additional location.
- If you only need service for one location, continue with step 22.

Click CONTINUE TO CHECKOUT.

In the Lumen Control Center Account section, use the Customer Account Name & ID field to select the customer number you want to order this service under.

Select whether you want to use one billing account for all locations on this order or whether you want to use a new billing account or a different billing account per location.
1. To use a single billing account number for all locations on this order, select the I would like to use one billing account for all locations in this order radio button, then do one of the following:
  1. To use an existing billing account number, select the radio button for the billing account number from the list of accounts.
  2. To use a new billing account number, click the Create New Billing Account tab, provide the information (name, address, etc.) for the new account, then click SAVE BILLING ACCOUNT. (Wholesale customers should contact their account team before creating a new account.)
2. To specify a billing account number (new or existing) for each location on this order, select the I want to specify a new or different billing account (or accounts) radio button, then do the following for each location:
  1. Click the section for a location.
  2. Select whether you want to use an existing or new billing account number:
  3. To use an existing billing account number, select the radio button for the billing account number from the list of accounts.
  4. To use a new billing account number, click the Create New Billing Account tab, provide the information (name, address, etc.) for the new account, then click SAVE BILLING ACCOUNT.
  5. Repeat steps i–iv for each location on the order.

Review the contact information for the billing contact and adjust the contact information as needed, then click SAVE. (By default, Marketplace uses your Control Center profile information.)

Click CONTINUE.

Review the terms and conditions; download any of the PDFs to save for your reference.

Select the checkboxes to acknowledge and accept the terms and the Lumen privacy notice.

If you want to receive information about Lumen products and services, select the checkbox.

Review the Order Summary section on the right, then click SUBMIT ORDER.

Marketplace submits your order. You can track the status of the order in Control Center.