Lumen help
Are there individuals in your office that you call often and also need to manage their calls? If so, you can program them as a busy lamp field on your VVX 3xx/4xx series phone.
Learn how to make a call from your Anywhere mobile phone using your anywhere pilot number on your VVX 3xx/4xx series phone.
If you no longer need a contact in your contact directory, you can delete the contact to make scrolling through your contacts easier on your VVX 3xx/4xx series phone.
A parked call allows you to put a call on hold on your phone and continue the conversation from another phone. Learn how to retrieve a parked call on your VVX 3xx/4xx series phone.
Your VVX 3xx or VVX 4xx series phone allows you to place calls on hold. Once you're ready to continue with the call, you can resume the held call.
There are multiple ways to access voicemail on your VVX 3xx/4xx series phone. Learn the most convenient way (while in the office).
If you cover calls for other people in your office and have busy lamp fields programmed on your phone, you can see if they are on a call based on the status icon next to their busy lamp field line on your VVX 3xx/4xx series phone.
You can change the order in which your favorites appear on your VVX 3xx/4xx series phone so that you're able to quickly call the people you talk with most frequently.
One way to add a contact who has called you or you have called is to save the contact from the call log on your VVX 3xx/4xx series phone.
Learn a few ways to call contacts that are designated as a favorite on your VVX 3xx/4xx series phone.
You can turn on Do Not Disturb (DND) and send your calls directly to voicemail at those times you're unavailable to take calls on your VVX 3xx/4xx series phone.
There are many ways make a call using your VVX 3xx/4xx series phone. You can either lift the handset and dial the phone, or press the Headset or Handsfree button and then dial.
Learn how to use the keys on your VVX 3xx/4xx series phone.
Learn how to use the function buttons to use a headset, a speakerphone, mute, and adjust volume settings on your VVX 3xx/4xx series phone.
You can remove the favorite designation from a contact in your contact directory on your VVX 3xx/4xx series phone. This frees up a favorite spot for another contact you call more frequently.
Once you've added a contact to your directory, you can call them by looking them up in the directory on your VVX 3xx/4xx series phone.
If the name or phone number for one of your contacts changes, you can easily update your contact directory to reflect the change on your VVX 3xx/4xx series phone.
As you access features and settings within your handset device, you will rely heavily on your navigation keys to move through features and menus on your VVX 3xx/4xx series phone. Using the navigation keys is similar to using a joy stick or the arrow keys on your computer keyboard.
Access call lists to see all call records: missed, received, and placed. Once you open your call record, you can redial the person, save the call record as a contact in your directory, or delete a record on your VVX 300/400 series phone.
Change the default transfer setting from consultative transfer to blind transfer or the other way around on your VVX 3xx/4xx series phone. The process for changing the transfer type is set until you reset it again.