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User management

If you're a Media portal administrator, you can create new users for your organization to help manage your Lumen services. you can also add a new user while editing an access group.

Managing user profiles

After signing in to the Media portal, navigate to Portal Admin > User Profiles, which lists all the existing user profiles of your organization. You can search for a specific user, or filter users based on CDN or Vyvx users. and view details of existing users by clicking on their user ID.

 

To create a new user profile, click on “Add New User” button on the user profiles page. You’ll then be asked to fill in the contact information for the new user, and you can assign the user roles.

 

  • For Vyvx users, select the Vyvx tab and you can assign them roles, the companies they can work with, etc.

     

  • For CDN users, select the CDN tab and you can select the access group(s) the user can work with.

     

Click on “Invite User” when you’re finished and Media portal will send a welcome email to the user. When the user click the link in the email, they can sign in, complete their profile, and set a password.

 

If a user is inactive for 180 days, Media portal deactivates the user. If the user still needs access to the portal, you can reactivate the user so they can sign in again. If the user no longer needs access, you can delete their profile.

 

To reactivate an inactive media portal user, locate and open their profile from the user profiles page, where you’ll find the “reactivate” button, which will enable the user to access their media portal account again. On the same page, you can also select the “Delete user” button to delete the media portal user profile.

Mimicking user profiles

As a Media portal administrator, you can mimic the portal experience of another user in your organization. Typically, you mimic another user to verify (or troubleshoot) the access and permissions for another user.

 

To mimic a media portal user, navigate to Portal Admin > Mimic User, and search for the media portal user you want to mimic. When you click on their email address, Media portal displays the dashboard as the user would view it and shows the name of the user you're mimicking in the upper-right corner. Next to their name is the “End mimic” button, which you can select after you are done to revert back to viewing your dashboard.

Note: You cannot mimic users in Expired, Inactive, or Disabled status or users with Domain Admin or Admin roles within your access group. You can mimic users with a Domain Admin or Admin role if the user is an administrator for an access group that is a child of your access group.