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Manage your Lumen CDN Media portal account

Media portal provides secure and private access to view and download invoices, run network traffic and performance reports, open trouble tickets, and more.

 

You will receive your portal credentials when Lumen activates the first CDN service you ordered.

 

We designate one user—typically your technical contact—as the first delegated administrator for Media portal. Use this administrator account to create additional user accounts and assign permissions.

New to Lumen Caching? Let’s get started

The following table explains the fundamentals which should help to bootstrap your discovery.

 

Domain admin

Upon completion of the provisioning process of your company’s caching service , if not already in place, we’ll create your top-level account, called an access group and then grant Media portal administrative privileges to at least one a member of your organization. Your Media portal admin manages the users and their access levels for everyone in your companies access group. They will also be able to manage API key credentials should you wish to discover and implement caching self-service functions programmatically.

Access group

Your company will have one or more top level access groups that are mapped to a customer number that serves as a unique billing entity identifier. Some companies have just one billing entity while others have several. Your top level access group will be associated with the services your company has purchased under this customer number. Your company’s Media portal admin may subdivide the top level access group into smaller access groups. They can also add users to the top level or at the child level depending on your company’s organization and policies.

Service component ID (SCID)

Each caching service comes with a unique billing identifier called a service component ID. We love to shorten things, so we call them SCIDs and they are a mix of nine alpha-numeric characters. You’ll need to know your SCID in order to complete core functions in the Media portal. You will find this identifier in your service activation email.

Access group + SCID = Scope

You’ll be asked for the access group name and SCID for most caching self-service functions, because it is the minimum scope needed in order for us to present relevant options to you.

subscriber ID

Another key element of your caching service is your subscriber identifier. You’ll find this identifier in your service activation email. It is really only relevant to our technicians (who can look it up) and programmatic access to your service via API. Your self-service portal experience will not require it and we have an API endpoint to provide it should it be needed.

Learn more about programmatic access via API

User management

User management will guide the Media portal admin on the various Media portal features available to them, like creating user profiles, mimicking users, etc.

Manage your account profile

Manage your account profile covers the various features available to non-admin user accounts, like changing passwords, changing timeout settings, etc.

Roles and permissions

Roles and permissions explains in detail how to manage access to different parts of the Media portal for your user accounts, by assigning roles and permissions.

Authentication and SSO management

Authentication and SSO management will guide you on enabling multi-factor authentication for Media portal, and will also help you set up your organization’s SSO client for Media portal.

Billing

Billing section covers the various features related to billing that is available to you through Media portal, like generating statements, orders, managing your hierarchy and nodes, etc.

CDN API key management

CDN API key management will guide the Media portal admin on managing API security keys, like creating a new key, deleting a key, or regenerating the secret text string for an API key.