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Alerts

You can create alerts in Media portal to receive an email when conditions for your services meet or exceed conditions you specify. For example, Media portal can email you if your Caching service receives more than 500 requests/sec within an hour. 

 

To view, create, delete or edit an Alert, you must first sign into Media Portal and navigate to Network Tools > Alerts to reach the “Alerts menu”.

Creating a New Alert

To create an alert, click the “Add New Alert” button found in the alerts menu. From the “Alert Type” list, select the type of alert you want to create, and based on your selection, Media Portal adds fields for you to fill in. Fill in the fields for the alert to specify the conditions where you want to be alerted.

 

  • set the threshold, duration, frequency, and specify whether you want to receive an alert each time the conditions are met or just one email per day for the alert.

     

  • If you have access to more than one access group, you must select the access group you want the alert to apply to. From the “Data Type” list, select the services the alert applies to - “All Caching” will create the alert for all services, and for specific services, select the “SCID/Property” and then select the checkbox for the relevant services.

     

  • Lastly, type in a name for the alert, an “Alert Message” to add details or information to the alert (if required) and the email address to which the alert should be delivered. You can receive the alert as a text by typing the mobile phone number (no spaces or special characters) followed by your provider's SMS gateway domain ((e.g., 3035551212@txt.att.net).

     

  • Click “Save” and Media Portal will create the alert.

Managing Existing Alerts

On the ‘Alerts Menu’ page, you can view a list of alerts you've set up for your profile (if any). To view alerts for all users in your access group, clear the “Show Only My Alerts” checkbox. to view details for an alert, click on the alert name or the [+] sign next to it, and Media Portal will list the details for the alert.

 

You can edit an alert to change the criteria for receiving emails or to change the email address(es) where Media portal sends the alert. You can edit alerts you created, or alerts for access groups where you're the domain admin.

 

To edit an alert, navigate to Alerts menu, click on the alert name you wish to edit or the [+] sign next to it, to view details for that alert and select “Edit Alert”. You can now make any changes required. When you’re done making the changes, click on “Save” to submit the changes.

 

When viewing details for an alert, you can enable or disable an alert by selecting the respective option under the “Status” section. You can also delete an alert from this menu by clicking on the “Delete Alert” button on the bottom right of the details section of the alert.