Lumen help
Use the guidelines on this page to get ready for us to provision your Managed Endpoint Detection and Response solution. We are committed to making it easy to do business with us. Our team works quickly to answer questions and resolve any concerns you may have along the way.
Once you have received the Service Connection notice you will have access to your instance of the service. Now you will be ready to download sensor agents to your endpoints and begin using the service.
You will proceed directly to the VMware Carbon Black Cloud portal and sign in using the credentials you established. Here you can download endpoint agents, view, and tune the service.
For key items that need to be accomplished after signing in to the Carbon Black portal, download the Quick Start Guide.
Billing starts when the service installation has been completed by a Lumen technician and you have received a Service Connection notice. Learn more about your Lumen invoice
© 2024 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.