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Adding a phone number to a SIP trunk service

Your Lumen® SIP Trunking service is set up based on the route plans from your original order. Using Control Center, you can add a phone number to a SIP trunk service. If you no longer need a phone number, you can disconnect it. You can also update the phone number to assign a route plan, assign the phone number to a user, change the calling area, etc.

To add a phone number to a SIP trunk service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunk services have a service ID starting with VO-.
  1. Search for the service you want to work with.  When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
Service Details for SIP trunk service (showing Telephone Number Management tab)
  1. From the Select Action list, select Add New TN(s), then click Go.
  1. Select the Selected Location, Find by Area Code, or Find by Address option.
  1. Click Get Available Number Blocks.

    You can request up to 2,000 phone numbers at a time. The phone numbers can be in any rate center (not just in the location's rate center).
  1. For each area code listed, type the number of phone numbers you want to add, then click Submit.

    Control Center shows a message confirming your order and provides an order number. You can check the status of your order.