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Learn how to access the agents directory in the Contact Center Supervisor Client and how to use it to manage agent status and contact an agent.

You can turn on Call Forwarding Always to have all your incoming calls forwarded to a number you specify.

Learn how to access the Contact Center Client for the first time from the VoIP portal.

Learn how to use your speed dial directory to call a contact using Contact Center Client.

Learn how to set the status of your phone when you disconnect from a queue call using the Contact Center Client.

Learn how to put a contact on hold and resume the call again from the Contact Center Client.

Learn how to delete a contact from the speed dial directory.

Learn how to access and use the Contact Center Supervisor Client dashboard to monitor queues and agents.

Learn how to search for a contact from the Contact Center Client.

Learn how to use the Contact Center Client to choose the agents you monitor.

Learn how to set the status of your phone when you sign in to the Contact Center Client.

You can choose the order in which your calling queue statistics are displayed on your Contact Center Agent Client dashboard to highlight the most important ones.

Learn how to join (and unjoin) a queue using Contact Center Client. When you join a queue you can see call activity.

Learn how to use the conference call feature in the Contact Center Client.

The auto answer feature in the Contact Center client allows calls to automatically be answered even if you're not there to take the call. We recommend not using the feature.

Learn how to delete a contact from your personal directory.

Learn how to change a speed dial directory contact's information from the Lumen Contact Center Client's Contacts pane.

Learn how to ungroup queued calls by priority using Contact Center Client when you no longer need to view these type of calls.

Learn how to add a contact to your speed dial directory in Contact Center Client.

Learn how to add a contact to your personal directory using Contact Center Client.